FAQ
Questions about our therapists:
Which therapist in Greenville, SC should I schedule to see?
All of our therapists have:
Earned their master’s degrees,
Completed all requirements for their South Carolina licenses,
Completed additional training in many therapy techniques and tools,
And have years of experience.
All clinicians at our therapy practice work with clients struggling with anxiety, depression, trauma, relationship concerns, and navigating life transitions.
What if I don’t click with my therapist?
Our therapists make every effort to connect with their clients. But, if this happens, we will make every effort to schedule you to see a different therapist in our practice. Or, refer you outside of our practice if needed.
What happens if I need to stop counseling for a season and want to come back?
We are always happy to see our existing clients who have taken a break from counseling. Often clients will be in a good place and feel they have completed their current goal for therapy. Often, they may want to schedule a check-in appointment or even a few sessions to work on a specific concern. Sometimes due to issues outside of a client’s control, they may need to stop counseling for a season. But, they will always welcome the client back to our practice and make every effort to get them scheduled.
What types of counseling in Greenville, SC do you provide?
Individual:
This type of therapy is for a person to work on their individual concerns and goals. All of our therapists work with individual clients.
Family:
This type of counseling is to work on concerns and goals as a family. No one family member is an individual client, but the entire family works together. Kelsi Gwinn is our therapist who works with families.
Couples Counseling:
This type of counseling is for couples who want to work together on concerns and goals of their marriage. Sam Elder is our therapist who works with couples.
How to Make An Appointment:
Do I need a referral to make an appointment?
A referral is not needed to schedule an appointment.
What are the hours that the therapist schedules appointments?
Most of our therapists schedule their appointments between 9 am and 5 pm, Monday through Friday.
How long does it take to get in to see a therapist?
We try to schedule clients as quickly as the therapist’s schedule allows. Currently, for most of our clients, that is within the next couple of weeks.
What information will I need to schedule an appointment?
We need your email, date of birth, and your insurance carrier if you want to check on using your insurance.
How do I schedule an appointment?
Our office manager schedules all our new clients. She can be reached at 864-664-2710. Please leave a message if needed and she will get back to you as soon as she can.
Financial Questions:
What insurance do you accept?
Currently, we accept Blue Cross Blue Shield, Aetna, and Cigna.
If you don’t take my insurance, can you still bill the insurance company?
We only bill directly to the insurance companies we are in network with. We can provide you with a Superbill that you can submit to your insurance company for possible reimbursement.
What types of payment do you accept?
Our preferred method of payment is by credit card.
What are the rates for a client who doesn’t have insurance?
Our self-pay rates are between $125.00-$190.00.
What should I expect during counseling?
What is the first appointment like?
The first appointment is a time to meet your therapist and begin to share why you are wanting to start counseling. We ask for all paperwork to be completed prior to the first session. By doing so, you can get started with your therapist in the first session.
How often will I get to see my therapist?
How often you see your therapist depends on your needs in counseling. Some clients come weekly and others every other week.
What will we work on during my sessions?
Each client will be working on their own specific needs. During counseling, you will have time to reflect and share how things are going. Then, you can work on your needs for healing and moving forward.
How will I know when I am done with counseling?
How long each client stays in counseling is unique to them. For some, it may be months. But, for others, it could be years. When you feel that you have the tools to successfully manage your life and are moving forward then that is a good time to discuss with your therapist about completing your therapy.
Begin Counseling in Greenville, SC
Our team understands there are many questions that come with starting counseling. We would be honored to support you in improving your mental health from our Greenville, SC-based practice. To start your counseling journey with in-person and online counseling services, please follow these simple steps:
- Contact Upstate Restorative Counseling
- Meet with a caring therapist
- Start dealing with mental health concerns in a healthier way
Other Services Offered with Upstate Restorative Counseling
We understand there are a variety of concerns that can weigh on your mental health. Our team is happy to offer many services to offer the best support possible. Mental health services offered include life transitions counseling, anxiety counseling, and depression counseling. We also offer support for resolving relationship issues and support across the state via online counseling. Feel free to learn more by visiting our blog or about page today!
Hope is being able to see that there is light despite the darkness.
Desmond Tutu
